Privacy Policy

  1. Introduction

This Privacy Policy explains how Level Best Concrete Flooring (“we”, “our”, “us”) collects, uses, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and guidance from the Information Commissioner’s Office (ICO).

We are committed to protecting your privacy and ensuring that your personal data is handled securely and transparently.

  1. Who We Are

Company Name: Level Best Concrete Flooring
Registered Address: Innovation House. Swinefleet Common.                                Swinefleet. Goole. DN14 8DW
Website: levelbestconcreteflooring.co.uk
Email: enquiries@levelbestconcreteflooring.co.uk
Telephone: 01405 819199

Data Controller: Level Best Concrete Flooring
This means we are responsible for deciding how we hold and use personal information about you.

If you have any questions about this policy or your rights, please contact our Data Protection Lead at the above address or email.

  1. What Personal Data We Collect

We collect and process the following types of personal information:

  1. Business and Customer Information
  • Name, company name, job title or role
  • Contact details (address, phone number, email)
  • Project details and site addresses
  • Payment and invoicing information
  1. Website and Technical Data
  • IP address, browser type, operating system, and other technical data
  • Information on how you use our website and services (collected via cookies and analytics)
  1. Communication Data
  • Details of your enquiries and communications with us by phone, email, website forms, or in person

We do not intentionally collect sensitive personal data (such as health or biometric data).

  1. How We Collect Your Data

We collect your data through:

  • Enquiries made via our website contact forms, phone calls, or email
  • Business interactions such as quotations, contracts, and site visits
  • Cookies and analytics tools on our website (see Section 9)
  • Supplier or subcontractor registration processes
  1. How We Use Your Data

We process your personal data for the following purposes:

  • To respond to your enquiries or requests for quotations
  • To prepare, manage, and deliver construction and flooring contracts
  • To maintain our business records and comply with legal and insurance requirements
  • To send updates, news, or marketing information (only if you have opted in)
  • To improve our services and website functionality

We will only use your personal data for the purpose for which it was collected unless we reasonably consider that we need to use it for another related purpose compatible with the original one.

  1. Legal Bases for Processing

Under UK data protection law, we must have a lawful basis for processing your data. We rely on the following:

  • Contractual necessity: to perform or prepare a contract with you.
  • Legitimate interests: to run our business, manage projects, and maintain relationships with clients, suppliers, and subcontractors.
  • Consent: where you have agreed to receive marketing communications.
  • Legal obligation: to comply with tax, health and safety, or record-keeping laws.
  1. Sharing Your Data

We may share your data with:

  • Subcontractors and suppliers involved in your project (only where necessary).
  • Professional advisers (e.g. accountants, insurers, solicitors).
  • IT and website service providers who manage our systems securely.
  • Regulatory authorities (e.g. HMRC or the Health and Safety Executive) when required by law.

All third parties are required to respect the security of your data and use it only for lawful business purposes in accordance with our instructions.

We do not sell or rent your personal data.

  1. Data Retention

We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying legal, accounting, or insurance requirements.
Typically:

  • Enquiries: up to 2 years
  • Contract/project records: up to 7 years after completion
  • Financial records: up to 7 years (for HMRC compliance)
  1. Cookies and Website Analytics

Our website uses cookies to improve user experience and to collect anonymous data about website traffic.
You can control or disable cookies through your browser settings. For more detailed information, see our Cookie Policy.

We may use Google Analytics or similar tools to understand how visitors interact with our website. These services may collect anonymised information such as IP addresses and browsing behaviour.

  1. International Transfers

We generally store your data within the United Kingdom. If any third-party service providers transfer data outside the UK (for example, cloud or email providers), we ensure that appropriate safeguards are in place, such as the UK International Data Transfer Agreement or adequacy decisions approved by the UK government.

  1. Your Data Protection Rights

You have the following rights under the UK GDPR:

  • Right to access – request a copy of the personal data we hold about you.
  • Right to rectification – correct any inaccurate or incomplete information.
  • Right to erasure – request deletion of your data where it is no longer necessary.
  • Right to restrict processing – limit how your data is used.
  • Right to object – object to processing based on legitimate interests or direct marketing.
  • Right to data portability – request transfer of your data to another organisation.

If you wish to exercise any of these rights, please contact us using the details in Section 2.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: www.ico.org.uk
Telephone: 0303 123 1113

  1. Security of Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. This includes secure servers, restricted access, and data encryption where appropriate.

  1. Links to Other Websites

Our website may contain links to other websites operated by third parties. We are not responsible for their content or privacy practices. We recommend reviewing their privacy policies before providing any personal data.

  1. Updates to This Policy

We may update this Privacy Policy periodically to reflect legal changes or improvements to our data protection practices.
The most recent version will always be available on our website.

  1. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Data Protection Lead
Level Best Concrete Flooring
Innovation House. Swinefleet Common. Swinefleet. Goole. DN14 8DW
Email: enquiries@levelbestconcreteflooring.co.uk
Telephone: 01405 189199